Classroom Creations – Help Centre
Here you’ll find answers to the most common questions about ordering, fundraising projects, delivery, and using your artist or organiser codes.
Our FAQs are designed to get you sorted quickly, but if you can’t find what you’re looking for, we’re always happy to help. Scroll to the bottom of the page to use the contact form and get in touch with our team.
Frequently Asked Questions
Can I order products for more than one child?
Yes. You can add items for multiple children using different artist codes and check out in one order.
What should I do if I do not have my child’s artist code?
If you’ve lost or never received your child’s artist code, the best thing to do is contact your school directly.
To comply with GDPR, Classroom Creations does not store or reissue artist codes. Schools are responsible for sharing codes with families, so they’ll be able to resend it or let you know how to obtain it again.
Can I edit or approve the artwork?
Artwork is created by the children and prepared by the school. What you see is the final version used for printing.
What products can I buy?
Product options vary by fundraiser but often include items like mugs, tea towels, cards, tote bags, and keepsakes.
Is my child’s artwork kept private?
Yes. Artwork is only visible when a valid artist code is entered and we only display the child’s first name and initial of their last name. We do not share information about which class they are in on our website.
Where do the products ship from?
All products are printed and dispatched in the UK.
Where can I have my order delivered to?
Most projects offer delivery via the school, as long as orders are placed before the stated deadline. This is often the most convenient option and helps keep costs down.
Home delivery is also available, so you can choose what works best for you at checkout.
How long does delivery take?
Orders typically take 5–7 working days to produce, plus shipping time.
For delivery via the school, all orders are produced together and arrive in one delivery after the ordering window has closed. This helps reduce the workload required for distribution within the school.
What if I make a mistake on my order?
If you spot an issue, contact the Classroom Creations team as soon as possible. As products are personalised, changes may not always be possible once production has started.
Who do I contact if something goes wrong?
All customer support is handled directly by Classroom Creations — your school or PTA won’t need to step in.
Organiser FAQs
How much money can we fundraise with Classroom Creations?
The amount you can raise varies by project. Typically, schools and groups receive around 20–30% of the total sales value, but you’re in control — organisers set their own product prices and therefore decide how much they want to raise per item.
Fundraisers that actively engage families — by sharing the story behind the artwork, reminding parents about deadlines, and celebrating the children’s creativity — consistently achieve the best results.
Who can run a fundraiser?
Any school, nursery, preschool, PTA, or organised group working with children can run a Classroom Creations fundraiser.
How much work is involved for the organiser?
Very little. We provide clear instructions, templates, and an online system to manage everything. Your main role is coordinating artwork and sharing the fundraiser link with families.
Is there any cost to the school or PTA?
No. There are no setup fees, no upfront costs, and no financial risk. Fundraising profit is generated from orders placed by families.
How do parents place orders?
Parents order online using their child’s unique artist code. This ensures they only see their own child’s artwork and personalised products.
How do we receive the fundraising money?
Once the fundraiser has closed and orders are completed, funds are paid directly to your organisation. This typically happens 14 days after orders are delivered.
Can multiple children from the same family be ordered together?
Yes. Parents can place orders for multiple children in a single checkout, even if they have different artist codes.
What happens if a parent needs help with their order?
Our support team handles all customer queries, order issues, and delivery questions — so you don’t have to.
Can we choose which products are available?
Yes. Product ranges can be tailored to suit your fundraiser and age group.
What if our school runs multiple fundraisers?
That’s absolutely fine. Each fundraiser is managed as its own project with separate artwork, products, and reporting.
